Product Returns
Please keep in mind that most skin care products take time to start to see results. At least 6-8 weeks of consistent use of product(s) should be allowed to give the product(s) time to work.
All sales are final. If you are a first-time customer, you may request an exchange or refund for unopened products. You must request the exchange or refund within two weeks of receipt (a 20% restocking fee and shipping costs will be deducted from the order). This offer Is only for first-time customers. Due to the cosmetic nature of the products, we never re-sell returned items. Skin Biology is a small family-run company and these policies help us keep overall costs down for our customers. Thank you for understanding.
If you receive a product that is damaged or have quality concerns, please let us know immediately at customerservice@skinbiology.com so we can help you.
If you have received approval to return an item, it must be in its original packaging and MUST BE UNOPENED. Credit will not be issued on any products that have been opened.
No returns or exchanges are accepted on Samples or Bonuses.
BioHeal Exception
If you are not satisfied with BioHeal for improving the appearance of sensitive skin, return the unused portion within 30 days of purchase for a full refund minus our shipping charges. This offer is only for persons with skin problems arising from a specific skin condition.
Order Cancellations
ALL ORDERS ONCE SHIPPED ARE FINAL. If you are not sure which product(s) to order, Contact Us before placing the order. Orders cannot be revised or canceled after the order is shipped.